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Our Culture

At Intrado, we are dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events.We are driven by a passion for what we do and our incredible ability to positively impact the lives of people every day. Our team members are critical to our success, and we strive to cultivate a culture where employees feel empowered to do their best work and feel fulfilled.

Our culture is a living, breathing embodiment of our values, ethics, and principles in action. Picture a workplace where you’re surrounded by people who are passionate about what they do, who respect their teammates, who share your values, and enjoy learning and exchanging knowledge. A place where your voice matters and you can find mentors and mentor others. Where you have regular access to leaders at all levels. That’s the kind of culture we’re building at Intrado. We say “building” because these are efforts that never stop, and every new employee is a stepping stone toward that ultimate goal.

Core Principles

Commitment to Being Customer-Centric

In every product we develop and each interaction we engage in, we strive to deliver unmatched value and a seamless experience. Our guiding question in every decision and action is, “Does this serve the best interests of our customers?

Passion for Product Innovation

Intrado was founded as a groundbreaking innovative company that disrupted the status quo in the Emergency Services industry. Our roots have always been grounded by our passion for innovation, and we are committed to advancing safety services through cutting-edge product innovation.

Obsession with Operational Excellence

We strive for seamless execution across every business function. We pride ourselves on implementing effective processes and procedures that ensure smooth and cohesive operations. Continually evolving and enhancing our methods to achieve maximum efficiency.

Prudent Stewards of Stakeholder Capital

We exercise careful judgment in the allocation of our shareholders' capital. Key questions guide our decisions: “Is every dollar spent maximizing long-term value?”, “Are we making worthwhile investments?”, “Is our capital being directed towards the development and growth of innovative products?”, and “Are we ensuring fair compensation for our employees to support our long-term objectives?”

Team Values

Obsessed with Customer Success

We listen to our customers and understand that their success defines our success. We are here to drive our customer's business. In everything we do, we think about whether our actions are helping our customers be successful.

Have a Bias
Towards Action

We always keep moving and don't get paralyzed by thinking and planning. Execution is always top of mind.

Invent but Simplify

We create simplicity out of complexity of managing safety platforms for our customers. Our emphasis on innovation applies to both technology and simplifying the customer experience.

Move with Speed and Urgency

We move fast to keep up with the market. There is a sense of urgency in the market and we push to stay ahead of the curve.

Maintain the Highest Standards

We always keep moving and don't get paralyzed by thinking and planning. Execution is always top of mind.

Be Curious and a Fast Learner

We investigate best practices and techniques to help us become better and more distinctive. We constantly seek to expand our knowledge and embrace new ways of thinking.

Hire the Best and Develop

We have top notch talent. We ensure we are developing the talent and providing paths for our employees to grow. We create an environment that allows our employees to maximize their abilities and shine.

Are Right More Often Than Not

We may not always be right, but it's crucial that we are correct more often than not. This approach relies on sound judgment, competence, and a comprehensive understanding of our tasks.

Deliver Results

We are committed to growing the company. When we commit to taking on a task, we deliver. We do what we said we would do, and we work relentlessly to get it done.

Be Accountable

We don't make excuses about why something did not work out. We accept our mistakes and find ways to learn and grow from them.

Assume Positive Intent

We challenge each other’s ideas in order to find the best outcomes. This is meant to be collaborative and not done with ill intent.

Think Big

We are committed to challenge the status quo and aim for ambitious goals that transform and innovate beyond conventional limits.

Collaborate Cross Functionally

We build bridges across functional areas fostering a culture of sharing knowledge and mutual support.

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